{"rowid": 1, "title": "Why Bother with Accessibility?", "contents": "Web accessibility (known in other fields as inclusive design or universal design) is the degree to which a website is available to as many people as possible. Accessibility is most often used to describe how people with disabilities can access the web.\n\nHow we approach accessibility\n\nIn the web community, there\u2019s a surprisingly inconsistent approach to accessibility. There are some who are endlessly dedicated to accessible web design, and there are some who believe it so intrinsic to the web that it shouldn\u2019t be considered a separate topic. Still, of those who are familiar with accessibility, there\u2019s an overwhelming number of designers, developers, clients and bosses who just aren\u2019t that bothered.\n\nOver the last few months I\u2019ve spoken to a lot of people about accessibility, and I\u2019ve heard the same reasons to ignore it over and over again. Let\u2019s take a look at the most common excuses.\n\nExcuse 1: \u201cPeople with disabilities don\u2019t really use the web\u201d\n\nAccessibility will make your site available to more people \u2014 the inclusion case\n\nIn the same way that the accessibility of a building isn\u2019t just about access for wheelchair users, web accessibility isn\u2019t just about blind users and screen readers. We can affect positively the lives of many people by making their access to the web easier.\n\nThere are four main types of disability that affect use of the web:\n\n\n\tVisual\n\tBlindness, low vision and colour-blindness\n\tAuditory\n\tProfoundly deaf and hard of hearing\n\tMotor\n\tThe inability to use a mouse, slow response time, limited fine motor control\n\tCognitive\n\tLearning difficulties, distractibility, the inability to focus on large amounts of information\n\n\nNone of these disabilities are completely black and white\n\nExamining deafness, it\u2019s clear from the medical scale that there are many grey areas between full hearing and total deafness:\n\n\n\tmild\n\tmoderate\n\tmoderately severe\n\tsevere\n\tprofound\n\ttotally deaf\n\n\nFor eyesight, and brain conditions that affect what users see, there is a huge range of conditions and challenges:\n\n\n\tastigmatism\n\tcolour blindness\n\takinetopsia (motion blindness)\n\tscotopic visual sensitivity (visual stress related to light)\n\tvisual agnosia (impaired recognition or identification of objects)\n\n\nWhile we might have medical and government-recognised definitions that tell us what makes a disability, day-to-day life is not so straightforward. People experience varying degrees of different conditions, and often one or more conditions at a time, creating a false divide when you view disability in terms of us and them.\n\nImpairments aren\u2019t always permanent\n\nAs we age, we\u2019re more likely to experience different levels of visual, auditory, motor and cognitive impairments. We might have an accident or illness that affects us temporarily. We might struggle more earlier or later in the day. There are so many little physiological factors that affect the way people interact with the web that we can\u2019t afford to make any assumptions based on our own limited experiences.\n\nImpairments might be somewhere between the user and the website\n\nThere are also impairments that aren\u2019t directly related to the user. Environmental factors have a huge effect on the way people interact with the web. These could be:\n\n\n\tLow bandwidth, or intermittent internet connection\n\tBright light, rain, or other weather-based conditions\n\tNoisy environments, or a location where the user doesn\u2019t want to disturb their neighbours with sound\n\tBrowsing with mobile devices, games consoles and other non-desktop devices\n\tBrowsing with legacy browsers or operating systems\n\n\nSuch environmental factors show that it\u2019s not just those with physical impairments who benefit from more accessible websites. We started designing responsive websites so we could be more future-friendly, and with a shared goal of better optimised experiences, accessibility should be at the core of responsive web design.\n\nExcuse 2: \u201cWe don\u2019t want to affect the experience for the majority of our users\u201d\n\nAccessibility will improve your site for all your users \u2014 the usability case\n\nOn a basic level, the different disability groups, as shown in the inclusion case, equate to simple usability goals:\n\n\n\tVisual \u2013 make it easy to read\n\tAuditory \u2013 make it easy to hear\n\tMotor \u2013 make it easy to interact\n\tCognitive \u2013 make it easy to understand and focus\n\n\nTaking care to ensure good usability in these areas will also have an impact on accessibility. Unless your site is catering specifically to a particular disability, where extreme optimisation is most beneficial, taking care to design with accessibility in mind will rarely negatively affect the experience of your wider audience.\n\nExcuse 3: \u201cWe don\u2019t have the budget for accessibility\u201d\n\nAccessibility will make you money \u2014 the business case\n\nBy reducing your audience through ignoring accessibility, you\u2019re potentially excluding the income from those users. Designing with accessibility in mind from the beginning of a project makes it easier to make small inexpensive optimisations as part of the design and development process, rather than bolting on costly updates to increase your potential audience later on.\n\nThe following are excerpts from a white paper about companies that increased the accessibility of their websites to comply with government regulation.\n\n\n\tImprovements in accessibility doubled Legal and General\u2019s life insurance sales online.\n\n\n\n\tImprovements in accessibility increased Tesco\u2019s grocery home delivery sales by \u00a313 million in 2005\u2026 To their surprise they found that many normal visitors preferred the ease of navigation and improved simplicity of the [parallel] accessible site and switched to use it. Tesco have replaced their \u2018normal\u2019 site with their accessible version and expect a further increase in revenues.\n\n\n\n\tImprovements in accessibility increased Virgin.net sales by 68%.\n\n\nStatistics all from WSI white paper: Improve your website\u2019s usability and accessibility to increase sales (PDF).\n\nExcuse 4: \u201cAccessible websites are ugly\u201d\n\nAccessibility won\u2019t stop your site from being beautiful \u2014 the beauty case\n\nMany people use ugly accessible websites as proof that all accessible websites are ugly. This just isn\u2019t the case. I\u2019ve compiled some examples of beautiful and accessible websites with screenshots of how they look through the Color Oracle simulator and how they perform when run through Webaim\u2019s Wave accessibility checker tool.\n\nWhile automated tools are no substitute for real users, they can help you learn more about good practices, and give you guidance on where your site needs improvements to make it more accessible.\n\nAmazon.co.uk\n\nIt may not be a decorated beauty, but Amazon is often first in functional design. It\u2019s a huge website with a lot of interactive content, but it generates just five errors on the Wave test, and is easy to read under a Color Oracle filter.\n\n Screenshot of Amazon website\n Screenshot of Amazon\u2019s Wave results \u2013 five errors\n Screenshot of Amazon through a Color Oracle filter\n\n24 ways\n\nWhen Tim Van Damme redesigned 24 ways back in 2007, it was a striking and unusual design that showed what could be achieved with CSS and some imagination. Despite the complexity of the design, it gets an outstanding zero errors on the Wave test, and is still readable under a Color Oracle filter.\n\n Screenshot of pre-2013 24 ways website design\n Screenshot of 24 ways Wave results \u2013 zero errors\n Screenshot of 24ways through a Color Oracle filter\n\nOpera\u2019s Shiny Demos\n\nDemos and prototypes are notorious for ignoring accessibility, but Opera\u2019s Shiny Demos site shows how exploring new technologies doesn\u2019t have to exclude anyone. It only gets one error on the Wave test, and looks fine under a Color Oracle filter.\n\n Screenshot of Opera\u2019s Shiny Demos website\n Screenshot of Opera\u2019s Shiny Demos Wave results \u2013 1 error\n Screenshot of Opera\u2019s Shiny Demos through a Color Oracle filter\n\nSoundCloud\n\nWhen a site is more app-like, relying on more interaction from the user, accessibility can be more challenging. However, SoundCloud only gets one error on the Wave test, and the colour contrast holds up well under a Color Oracle filter.\n\n Screenshot of SoundCloud website\n Screenshot of SoundCloud\u2019s Wave results \u2013 one error\n Screenshot of SoundCloud through a Color Oracle filter\n\nEducation and balance\n\nAs with most web design, doing accessibility well is about combining your knowledge of accessibility with your project\u2019s context to create a balance that serves your users\u2019 needs. Your types of content and interactions will dictate one set of constraints. Your users\u2019 needs and goals will dictate another. In broad terms, web design as a practice is finding the equilibrium between these constraints.\n\nAnd then there\u2019s just caring. The web as a platform is open, affordable and available to many. Accessibility is our way to ensure that nobody gets shut out.", "year": "2013", "author": "Laura Kalbag", "author_slug": "laurakalbag", "published": "2013-12-10T00:00:00+00:00", "url": "https://24ways.org/2013/why-bother-with-accessibility/", "topic": "design"} {"rowid": 6, "title": "Run Ragged", "contents": "You care about typography, right? Do you care about words and how they look, read, and are understood? If you pick up a book or magazine, you notice the moment something is out of place: an orphan, rivers within paragraphs of justified prose, or caps masquerading as small caps. So why, I ask you, is your stance any different on the web?\n\nWe\u2019re told time and time again that as a person who makes websites we have to get comfortable with our lack of control. On the web, this is a feature, not a bug. But that doesn\u2019t mean we have to lower our standards, or not strive for the same amount of typographic craft of our print-based cousins. We shouldn\u2019t leave good typesetting at the door because we can\u2019t control the line length.\n\nWhen I typeset books, I\u2019d spend hours manipulating the text to create a pleasurable flow from line to line. A key aspect of this is manicuring the right rag \u2014 the vertical line of words on ranged-left text. Maximising the space available, but ensuring there are no line breaks or orphaned words that disrupt the flow of reading. Setting a right rag relies on a bunch of guidelines \u2014 or as I was first taught to call them, violations! \n\nViolation 1. Never break a line immediately following a preposition\n\nPrepositions are important, frequently used words in English. They link nouns, pronouns and other words together in a sentence. And links should not be broken if you can help it. Ending a line on a preposition breaks the join from one word to another and forces the reader to work harder joining two words over two lines.\n\nFor example: \n\n\n\tThe container is for the butter\n\n\nThe preposition here is for and shows the relationship between the butter and the container. If this were typeset on a line and the line break was after the word for, then the reader would have to carry that through to the next line. The sentence would not flow.\n\nThere are lots of prepositions in English \u2013 about 150 \u2013 but only 70 or so in use.\n\nViolation 2. Never break a line immediately following a dash\n\nA dash \u2014 either an em-dash or en-dash \u2014 can be used as a pause in the reading, or as used here, a point at which you introduce something that is not within the flow of the sentence. Like an aside. Ending with a pause on the end of the line would have the same effect as ending on a preposition. It disrupts the flow of reading.\n\nViolation 3. No small words at the end of a line\n\nDon\u2019t end a line with small words. Most of these will actually be covered by violation \u21161. But there will be exceptions. My general rule of thumb here is not to leave words of two or three letters at the end of a line.\n\nViolation 4. Hyphenation\n\nIn print, hyphens are used at the end of lines to join words broken over a line break. Mostly, this is used in justified body text, and no doubt you will be used to seeing it in newspapers or novels. A good rule of thumb is to not allow more than two consecutive lines to end with a hyphen.\n\nOn the web, of course, we can use the CSS hyphens property. It\u2019s reasonably supported with the exception of Chrome. Of course, it works best when combined with justified text to retain the neat right margin.\n\nViolation 5. Don\u2019t break emphasised phrases of three or fewer words\n\nIf you have a few words emphasised, for example:\n\n\n\tHe calls this problem definition escalation\n\n\n\u2026then try not to break the line among them. It\u2019s important the reader reads through all the words as a group.\n\nHow do we do all of that on the web?\n\nAll of those guidelines are relatively easy to implement in print. But what about the web? Where content is poured into a template from a CMS? Well, there are things we can do. Meet your new friend, the non-breaking space, or as you may know them: \u00a0.\n\nThe guidelines above are all based on one decision for the typesetter: when should the line break? \n\nWe can simply run through a body of text and add the \u00a0 based on these sets of questions:\n\n\n\tAre there any prepositions in the text? If so, add a \u00a0 after them.\n\tAre there any dashes? If so, add a \u00a0 after them.\n\tAre there any words of fewer than three characters that you haven\u2019t already added spaces to? If so, add a \u00a0 after them.\n\tAre there any emphasised groups of words either two or three words long? If so, add a \u00a0 in between them.\n\n\nFor a short piece of text, this isn\u2019t a big problem. But for longer bodies of text, this is a bit arduous. Also, as I said, lots of websites use a CMS and just dump the text into a template. What then? We can\u2019t expect our content creators to manually manicure a right rag based on these guidelines. In this instance, we really need things to be automatic.\n\nThere isn\u2019t any reason why we can\u2019t just pass the question of when to break the line straight to the browser by way of a script which compares the text against a set of rules. In plain English, this script could be to scan the text for:\n\n\n\tPrepositions. If found, add \u00a0 after them.\n\tDashes. If found, add \u00a0 after them.\n\tWords fewer than three characters long that aren\u2019t prepositions. If found, add \u00a0 after them.\n\tEmphasised phrases of up to three words in length. If found, add \u00a0 between all of the words.\n\n\nAnd there we have it.\n\nA note on fluidity\n\nAn important consideration of this script is that it doesn\u2019t scan the text to see what is at the end of a line. It just looks for prepositions, dashes, words fewer than three characters long, and emphasised words within paragraphs and applies the \u00a0 accordingly regardless of where the thing lives. This is because in a fluid layout a word might appear in the beginning, middle or the end of a line depending on the width of the browser. And we want it to behave in the right way when it does find itself at the end.\n\nSee it in action!\n\nMy friend and colleague, Nathan Ford, has written a small JavaScript called Ragadjust that does all of this automatically. The script loops through a webpage, compares the text against the conditions, and then inserts \u00a0 in the places that violate the conditions above.\n\nYou can get the script from GitHub and see it in action on my own website.\n\nSome caveats\n\nAs my friend Jon Tan says, \u201cThere are no rules in typography, just good or bad decisions\u201d, and typesetting the right rag is no different. \n\n\n\tThe guidelines for the violations above are useful for justified text, too. But we need to be careful here. Too stringent adherence to these violations could lead to ugly gaps in our words \u2014 called rivers \u2014 as the browser forces justification.\n\tThe violation regarding short words at the end of sentences is useful for longer line lengths, or measures, of text. When the measure gets shorter, maybe five or six words, then we need to be more forgiving as to what wraps to the next line and what doesn\u2019t. In fact, you can see this happening on my site where I\u2019ve not included a check on the size of the browser window (purposefully, for this demo, of course. Ahem).\n\tThis article is about applying these guidelines to English. Some of them will, no doubt, cross over to other languages quite well. But for those languages, like German for instance, where longer words tend to be in more frequent use, then some of the rules may result in a poor right rag.\n\n\nMarginal gains\n\nIn 2007, I spoke with Richard Rutter at SXSW on web typography. In that talk, Richard and I made a point that good typographic design \u2014 on the web, in print; anywhere, in fact \u2014 relies on small, measurable improvements across an entire body of work. From heading hierarchy to your grid system, every little bit helps. In and of themselves, these little things don\u2019t really mean that much. You may well have read this article, shrugged your shoulders and thought, \u201cHuh. So what?\u201d But these little things, when added up, make a difference. A difference between good typographic design and great typographic design.\n\n \n\nAppendix\n\nPreposition whitelist\n\naboard\nabout\nabove\nacross\nafter\nagainst\nalong\namid\namong\nanti\naround\nas\nat\nbefore\nbehind\nbelow\nbeneath\nbeside\nbesides\nbetween\nbeyond\nbut\nby\nconcerning\nconsidering\ndespite\ndown\nduring\nexcept\nexcepting\nexcluding\nfollowing\nfor\nfrom\nin\ninside\ninto\nlike\nminus\nnear\nof\noff\non\nonto\nopposite\noutside\nover\npast\nper\nplus\nregarding\nround\nsave\nsince\nthan\nthrough\nto\ntoward\ntowards\nunder\nunderneath\nunlike\nuntil\nup\nupon\nversus\nvia\nwith\nwithin\nwithout", "year": "2013", "author": "Mark Boulton", "author_slug": "markboulton", "published": "2013-12-24T00:00:00+00:00", "url": "https://24ways.org/2013/run-ragged/", "topic": "design"} {"rowid": 12, "title": "Untangling Web Typography", "contents": "When I was a carpenter, I noticed how homeowners often had this deer-in-the-headlights look when the contractor I worked for would ask them to make tons of decisions, seemingly all at once.\n\nSquare or subway tile? Glass or ceramic? Traditional or modern trim details? Flat face or picture frame cabinets? Real wood or laminate flooring? Every day the decisions piled up and were usually made in the context of that room, or that part of that room. Rarely did the homeowner have the benefit of taking that particular decision in full view of the larger context of the project. And architectural plans? Sure, they lay out the broad strokes, but there is still so much to decide.\n\nTypography is similar. Designers try to make sites that are easy to use and understand visually. They labour over the details of line height, font size, line length, and font weights. They consider the relative merits of different typographical scales for applications versus content-driven sites. Frequently, designers consider all of this in the context of one page, feature, or view of an application. They are asked to make a million tiny decisions.\n\nSometimes designers just bump up the font size until it looks right.\n\nI don\u2019t see anything wrong with that. Instincts are important. Designing in context is easier. It\u2019s OK to leave the big picture until later. Design a bunch of things, and then look for the patterns. You can\u2019t always know everything up front. How does the current feature relate to all the other features on the site? For a large site, just like for a substantial remodel, the number of decisions you would need to internalize to make that knowable would be prohibitively large.\n\nWhen typography goes awry\n\nI should be honest. I know very little about typography. I struggle to understand vertical rhythm and the math in Tim Ahrens\u2019s talks about the interaction between type design and rendering technology kind of melted my brain. I have an unusual perspective because I\u2019m not the one making the design decisions, but I am the one implementing them and often cleaning up when a project goes off the rails.\n\nI\u2019ve seen projects with thousands of font-size declarations and headings. One project even had over ten thousand margin declarations. So while I appreciate creative exploration, I\u2019m also eager to establish patterns in typography and make sure we aren\u2019t choosing not to choose. Or, choosing all the things.\n\nAnalyzing a site\u2019s typography\n\nMost of my projects start out with an evaluation of the client\u2019s existing CSS. I look for duplication in the CSS by using Grep, though functionality is landing soon in CSS Lint to do the same thing automatically. The goal is to find the underlying missing abstractions that, once in place, would allow developers to create new functionality without needing to write additional CSS. In addition to that, my team and I would comb through each site (generally, around ten pages is enough to get the big picture), and take screenshots of each of the components we found.\n\nIn this way, we could look for subtle visual differences that were unlikely to add value to the user. By correcting these differences, we could help make the design more consistent, and at the same time the code leaner and more performant. Typography is much like a homeowner who chooses to incorporate too many disparate design elements, pairing a mid-century modern sofa with flowered country cottage curtains. Often the typography of a site ends up collecting an endless array of new typefaces as the site\u2019s overall styles evolve. Designers come and go on a project, and eventually no one can remember how the 16px Verdana got into the codebase.\n\nAutomation\n\nWe used to do this work by hand. It was incredibly tedious. We\u2019d go through the site, taking screenshots and meticulously documenting the style information we found. We didn\u2019t have to do that many times before it became incredibly clear that the task needed to be automated. So we built a little tool called the Type-o-matic that could do it for us.\n\nTo try it on your site:\n\n\n\tDownload and install the Firebug extension to Firefox\n\tDownload and install the Type-o-matic extension to Firebug (I know, I fully intend to port it to Chrome)\n\tNow, visit the site you\u2019d like to test\n\tRight click and choose Inspect element with Firebug\n\tNow click on the Typography tab\n\tClick Persist\n\tClick Generate Report\n\tChoose which pages to analyze (we\u2019ve found that ten is a good number to get the big picture, but you can analyze as many as you\u2019d like\u200a\u2014\u200ait will even work on just one page!)\n\tNow navigate to other pages, and on each subsequent page, click Generate Report\n\tThe table of results can be a bit difficult to interact with, so you can always click Copy to clipboard, and copy the results (JSON).\n\n\n \n \nA screenshot of Type-o-matic in action\n\n\nWhat does this data mean?\n\nWhen you\u2019ve analyzed as many pages or different views as you\u2019d like, you\u2019ll start to see some interesting patterns emerge in the data. In the right-hand column, you\u2019ll see examples of how each kind of typography we found has been used in a real context on your site. It is organized by color and then by size so you can easily see how you are using typography.\n\nThe next thing you\u2019ll want to take a look at is in the first column, called \u201cCount\u201d. We\u2019ve counted how many times you\u2019ve used each combination of typographical styles. This can be incredibly helpful when deciding which styles were intentional, versus one-off color pick errors or experiments that never got removed from the code base. If you\u2019ve used one color blue 1,400 times, and another just 23, it\u2019s pretty obvious which is more in line with broader site-wide styles.\n\nConsistency before perfection\n\nIt can be really tempting to try to make everything perfect\u200a\u2014\u200ato try to make every decision final. When you use the data you can collect from this tool, I\u2019d recommend trying to get to consistent before you try to make things perfect. Stop using fifteen different shades of blue type first, and then if you want to change to a new blue, go for it! You\u2019ll be able to make design changes much more easily once you\u2019ve reduced the total number of typographical styles you rely on.\n\nLower the importance of the decisions you are making. Our sites, like ourselves, are always a work in progress. Or, as a carpenter I used to work with said, \u201cYou\u2019re not building a fucking piano.\u201d We\u2019re not building houses. We can choose one typeface today and a different one tomorrow. It is OK to experiment. Be brave.", "year": "2013", "author": "Nicole Sullivan", "author_slug": "nicolesullivan", "published": "2013-12-20T00:00:00+00:00", "url": "https://24ways.org/2013/untangling-web-typography/", "topic": "design"} {"rowid": 13, "title": "Data-driven Design with an Annual Survey", "contents": "Too often, we base designs on assumptions that don\u2019t match customer perspectives. Why? Because the data we need to make informed decisions isn\u2019t available.\n\nImagine starting off the year with a treasure trove of user data that can be filtered, sliced, and diced to inform new UI designs, help you discover where users struggle the most, and expose emerging trends in your customers\u2019 needs that could lead to new features. Why, that would be useful indeed. And it\u2019s easy to obtain by conducting an annual survey.\n\nAnnual surveys may seem as exciting as receiving socks and undies for Christmas, but they\u2019re the gift that keeps on giving all year long (just like fresh socks and undies). I\u2019m not ashamed to admit it: I love surveys! Each time my design research team runs a survey, we learn so much about customer motivations, interests, and behaviors. \n\nSurveys provide an aggregate snapshot of your users that can\u2019t easily be obtained by other research methods, and they can be conducted quickly too. You can build a survey in a few hours, run a pilot test in a day, and have real results streaming in the following day. Speed is essential if design research is going to keep pace with a busy product release schedule. \n\nSurveys are also an invaluable springboard for customer interviews, which provide deep perspectives on user behavior. If you play your cards right as you construct your survey, you can capture a user ID and an email address for each respondent, making it easy to get in touch with customers whose feedback is particularly intriguing. No more recruiting customers for your research via Twitter or through a recruiting company charging a small fortune. You can filter survey responses and isolate the exact customers to talk with in moments, not months.\n\nI love this connected process of sending targeted surveys, filtering the results, and then \u2014 with surgical precision \u2014 selecting just the right customers to interview. Not only is it fast and cheap, but it lets design researchers do quantitative and qualitative research in a coordinated way. Aggregate survey responses help you quantify the perspectives of different user segments, and interviews help you get into the heads of your customers.\n\nAn annual survey can give your team the data needed to make more informed designs in the new year. It all starts with a plan.\n\nPlanning your survey\n\nBefore you start jotting down questions to ask users, spend some time thinking about the work your team will be doing in the coming year. Are you planning new mobile apps or a responsive redesign? Then questions about devices used and behaviors around mobile devices might be in order. Rethinking your content strategy? Then you might want to ask a few questions about how your customers consume content.\n\nYou can\u2019t predict all of the projects you\u2019ll be working on in the coming year, but tuck a couple of sections in your survey about the projects you\u2019re certain about. This will give you the research you need to start new projects with solid foundational data.\n\nGoogle Drive is a great place to start collaboratively building survey questions with colleagues. Questions that seem crystal clear in your head get challenged, refined, or even expanded quickly when the entire team can chime in. \n\nAs you craft your survey, try to consider how you\u2019ll filter it once all of the data is compiled. Do you need to see responses by industry, by age of an account, by devices used, or by size of company? Adding the right filter questions can help you discover fascinating patterns in user segments. Filtering on responses to a few questions can surface insights like: customers in non-profit companies with more than 100 employees are 17% more likely to use an Android phone and are most attracted to features A, D, and F. A designer working on the landing page for a non-profit would love to have concrete information like this. Filter questions are key, so consider them carefully. But don\u2019t go overboard \u2014 too many of them and you\u2019ll start to hurt your survey response rate.\n\nMultiple choice questions are the heart of most surveys because respondents can complete them quickly, which increases response rate, and researchers can analyze them without a lot of manual categorization. Open text field questions are valuable too, but be careful not to add too many to your survey. You\u2019ll hate yourself after the survey\u2019s done and you have to sort through and tag thousands of open responses so patterns become visible. Oy vey!\n\nAn open-ended question works well towards the end of the survey. At this point respondents have a lot of topics swirling around in their head and tend to say weird things that will pique your interest. This is where you\u2019ll find the outliers who are using your product. They\u2019ll be fascinating to interview, and on occasion will help you see your work in a brand new way.\n\nConclude your survey with a question asking permission to get in touch for a followup interview so you don\u2019t pester people who want to be left alone. \n\nWith your questions nailed down, it\u2019s time to build out that survey and get it ready for sending!\n\nBuilding your survey\n\nThere are dozens of apps you could use to build your survey, but SurveyMonkey is the one that I prefer. It lets you pass in variables for each respondent such as user ID and email address. Metadata about respondents is essential if you\u2019re going to do any follow-up interviews with your customers in the coming year. SurveyMonkey also makes it easy to set up question logic, showing questions to customers only if they responded in a certain way to a prior question. This helps you avoid asking irrelevant questions to some respondents.\n\nDetermining survey recipients\n\nOnce you\u2019ve chosen a survey tool and entered all of your questions, you need to gather a list of recipients. Your first instinct will be to send it to everyone. You might say, \u201cI need maximum response and metric shit tons of data!\u201d But this is rarely the best approach \u2014 broad distribution almost always leads to lower response rates, increased noise, and decreased signal in your data. Are there subsets of customers you could send to, like only those who are active, those who are paying, or have been with you for a certain length of time? Talk to the keepers of your customer database and see how they can segment it so you can be certain you\u2019re talking to just the people who will have the most relevant responses for your needs. \n\nIf you want to get super nerdy when finding the right customer sample to survey, use a [sample size calculator]. Sampling is a deep subject best explored in other articles. \n\nCrafting your survey email\n\nAfter focusing your energies on writing and building your survey, the email asking your customers to respond seems almost trivial, but it will greatly influence your response rate. Take great care when writing your subject line and the body of the email. If you can pull it off, A/B testing subject lines can greatly improve the open rate of your email and click-through to your survey. My design research team has seen a ~10% increase in open and click rates when we A/B tested. We\u2019ve found that personalizing subject lines and greetings with the recipients name (ie. \u201cHey, Aarron. How can we make our app work better for you?\u201d) gave us the best response rates. Your mileage may vary.\n\nThe tone of your email is important \u2014 be friendly, honest, and to the point. Those that are passionate about your product will be happy to share their perspective. Writing a survey email that people will actually respond to ain\u2019t easy \u2014 in fact, they\u2019re almost always annoying. But Ben Chestnut found a non-annoying way to send a survey email and improve response rates.\n\nThe email sent for the 2013 MailChimp survey let customers know what we\u2019d been up to in the previous year, and invited feedback on what we should work on in the coming year.\n\nThe link to your survey should be a clear call to action. A big button with a label like \u201cAnswer a few questions\u201d generally does the trick. The URL linking to the survey will need to include some variables like user ID and email. It might look something like this if you\u2019re using SurveyMonkey:\n\nhttp://surveymonkey.com/s/somesurveyid/?uid=*|UID|*&email=*|email|*\n\nAs each email is sent, the proper data will be populated in the variables, passing it on to the survey app for inclusion in each response. This is the magic that will help you pinpoint customers to interview down the road, so take special care to test that all is working before sending to all recipients. How you construct the survey link will vary depending on what survey tool and email service provider you use, so don\u2019t take my example as gospel. You\u2019ll need to read the documentation for your survey and email apps to set things up properly.\n\nPilot before sending\n\nBy now, you\u2019ve whipped yourself into a fever pitch over your brilliant survey and the data you hope to collect. Your finger is on the send button, poised for action, but there\u2019s one very important thing to do before you send to the entire list of customers: send a pilot email. How do you know if your questions are clear, your form logic is sound, and you\u2019re passing variables from the email to the survey properly? You won\u2019t, unless you send to a small segment of your recipients first. \n\nThe data collected in your pilot will make plain where your survey needs refinement. This data won\u2019t be used in your final analysis, as you\u2019re probably going to make a few changes to your questions.\n\nSend the pilot survey to enough people that you can really stress test the clarity of the questions and data you\u2019re gathering, while considering how much data can you comfortably throw out. If you\u2019re sending your final survey to a few thousand people, you might find a couple of hundred recipients for your pilot will give you enough insight into what to improve while leaving the vast majority of the recipients for your final survey.\n\nAfter you\u2019ve sent your pilot, made your survey adjustments, and ensured the variables are being passed from your email into the survey app, you\u2019re ready to send to the remainder of your customers. This is your moment of glory!\n\nAnalyzing your results\n\nAfter a couple of weeks you can probably safely close the survey so no other responses come in as you transition from data gathering to data analysis. Any survey app worth its salt will chart responses to your multiple choice questions. Reviewing these charts is a great place to start your analysis. Is there anything particularly interesting that stands out? Jot down some of your observations. I like to print screenshots of the charts for each question, highlighting areas of interest. These prints become a particularly handy reference point for the next step in your analysis. \n\nPrinting results from a survey makes comparing different customers easy.\n\nViewing aggregate data about all responses is interesting, but the deltas between different types of customers are where the real revelations happen. Remember those filter questions you added to your survey? They\u2019re the tool that\u2019ll help you compare customer segments.\n\nMost survey apps will let you filter the data based on response to a question. If the one you\u2019re using doesn\u2019t, you can always export your data and create pivot tables in Excel. Try filtering your data based on one of your filter questions, such as industry, company size, or devices used. Now compare those printed screenshots of baseline responses to the filtered data. Chances are you\u2019ll see some significant differences in how each group responded to your questions, giving you clues about the variance in interests and motivations in customer segments and a leg up as you work on future design projects. \n\nOpen-ended responses are equally interesting, but much more time-consuming to analyze. Yes, you need to read through thousands of responses, some of which are constructive and some of which are not. Taking the time to tag each open response will help you see trends and filter out the responses that are unhelpful.\n\nUnlike questions with predefined answers, open-ended responses let users express unique ideas and use cases you may not be looking for. The tedium of reading thousands of response is always cut by eureka moments when users tell you something fascinating that changes your perspective on your app. These are the folks you want to pull out for follow-up interviews. Because you\u2019ve already captured their email addresses when you set up your survey and your email, getting in touch will be a piece of cake.\n\nFilter, compare, interview, and summarize; then share your findings with your colleagues. Reports are great for head honchos, but if you want to really inform and inspire, create a video, a poster series, or even a comic to communicate what you\u2019ve learned. Want to get really fancy? Store your survey results in a centrally accessible location so anyone in your company can research and discover the insights they need to make more informed designs. \n\nGood design researchers discover valuable insights. Great design researchers turn those insights into stories.\n\nConclusion\n\nAs we enter the new year, it\u2019s a great time to reflect on the work we\u2019ve done in the past and how we can do better in the future. Without a doubt, designers working with a foundation of insights about customers can make more effective UIs. But designers aren\u2019t the only ones who stand to gain from the data collected in an annual survey\u2014anyone who makes things for or communicates with customers will find themselves empowered to do better work when they know more about the people they serve. The data you collect with your survey is a fantastic holiday gift to your colleagues, one that they\u2019ll appreciate throughout the year.", "year": "2013", "author": "Aarron Walter", "author_slug": "aarronwalter", "published": "2013-12-13T00:00:00+00:00", "url": "https://24ways.org/2013/data-driven-design-with-an-annual-survey/", "topic": "design"} {"rowid": 26, "title": "Integrating Contrast Checks in Your Web Workflow", "contents": "It\u2019s nearly Christmas, which means you\u2019ll be sure to find an overload of festive red and green decorating everything in sight\u2014often in the ugliest ways possible. \n\nWhile I\u2019m not here to battle holiday tackiness in today\u2019s 24 ways, it might just be the perfect reminder to step back and consider how we can implement colour schemes in our websites and apps that are not only attractive, but also legible and accessible for folks with various types of visual disabilities.\n\n This simulated photo demonstrates how red and green Christmas baubles could appear to a person affected by protanopia-type colour blindness\u2014not as festive as you might think. Source: Derek Bruff\n\nI\u2019ve been fortunate to work with Simply Accessible to redesign not just their website, but their entire brand. Although the new site won\u2019t be launching until the new year, we\u2019re excited to let you peek under the tree and share a few treats as a case study into how we tackled colour accessibility in our project workflow. Don\u2019t worry\u2014we won\u2019t tell Santa!\n\nCreate a colour game plan\n\nA common misconception about accessibility is that meeting compliance requirements hinders creativity and beautiful design\u2014but we beg to differ. Unfortunately, like many company websites and internal projects, Simply Accessible has spent so much time helping others that they had not spent enough time helping themselves to show the world who they really are. This was the perfect opportunity for them to practise what they preached.\n\nAfter plenty of research and brainstorming, we decided to evolve the existing Simply Accessible brand. Or, rather, salvage what we could. There was no established logo to carry into the new design (it was a stretch to even call it a wordmark), and the Helvetica typography across the site lacked any character. The only recognizable feature left to work with was colour. It was a challenge, for sure: the oranges looked murky and brown, and the blues looked way too corporate for a company like Simply Accessible. We knew we needed to inject a lot of personality.\n\nThe old Simply Accessible website and colour palette.\n\nAfter an audit to round up every colour used throughout the site, we dug in deep and played around with some ideas to bring some new life to this palette. \n\nChoose effective colours\n\nWhether you\u2019re starting from scratch or evolving an existing brand, the first step to having an effective and legible palette begins with your colour choices. While we aren\u2019t going to cover colour message and meaning in this article, it\u2019s important to understand how to choose colours that can be used to create strong contrast\u2014one of the most important ways to create hierarchy, focus, and legibility in your design.\n\nThere are a few methods of creating effective contrast.\n\nLight and dark colours\n\nThe contrast that exists between light and dark colours is the most important attribute when creating effective contrast.\n\nTry not to use colours that have a similar lightness next to each other in a design.\n\n\n\nThe red and green colours on the left share a similar lightness and don\u2019t provide enough contrast on their own without making some adjustments. Removing colour and showing the relationship in greyscale reveals that the version on the right is much more effective. \n\nIt\u2019s important to remember that red and green colour pairs cause difficulty for the majority of colour-blind people, so they should be avoided wherever possible, especially when placed next to each other. \n\nComplementary contrast\n\n\n\nEffective contrast can also be achieved by choosing complementary colours (other than red and green), that are opposite each other on a colour wheel.\n\nThese colour pairs generally work better than choosing adjacent hues on the wheel.\n\nCool and warm contrast\n\nContrast also exists between cool and warm colours on the colour wheel.\n\nImagine a colour wheel divided into cool colours like blues, purples, and greens, and compare them to warm colours like reds, oranges and yellows.\n\n\n\nChoosing a dark shade of a cool colour, paired with a light tint of a warm colour will provide better contrast than two warm colours or two cool colours. \n\nDevelop colour concepts\n\nAfter much experimentation, we settled on a simple, two-colour palette of blue and orange, a cool-warm contrast colour scheme. We added swatches for call-to-action messaging in green, error messaging in red, and body copy and form fields in black and grey. Shades and tints of blue and orange were added to illustrations and other design elements for extra detail and interest.\n\nFirst stab at a new palette.\n\nWe introduced the new palette for the first time on an internal project to test the waters before going full steam ahead with the website. It gave us plenty of time to get a feel for the new design before sharing it with the public.\n\nPutting the test palette into practice with an internal report\n\nIt\u2019s important to be open to changes in your palette as it might need to evolve throughout the design process. Don\u2019t tell your client up front that this palette is set in stone. If you need to tweak the colour of a button later because of legibility issues, the last thing you want is your client pushing back because it\u2019s different from what you promised.\n\nAs it happened, we did tweak the colours after the test run, and we even adjusted the logo\u2014what looked great printed on paper looked a little too light on screens.\n\nConsider how colours might be used\n\nDon\u2019t worry if you haven\u2019t had the opportunity to test your palette in advance. As long as you have some well-considered options, you\u2019ll be ready to think about how the colour might be used on the site or app. \n\nObviously, in such early stages it\u2019s unlikely that you\u2019re going to know every element or feature that will appear on the site at launch time, or even which design elements could be introduced to the site later down the road. There are, of course, plenty of safe places to start.\n\nFor Simply Accessible, I quickly mocked up these examples in Illustrator to get a handle on the elements of a website where contrast and legibility matter the most: text colours and background colours. While it\u2019s less important to consider the contrast of decorative elements that don\u2019t convey essential information, it\u2019s important for a reader to be able to discern elements like button shapes and empty form fields.\n\nA basic list of possible colour combinations that I had in mind for the Simply Accessible website\n\nRun initial tests\n\nOnce these elements were laid out, I manually plugged in the HTML colour code of each foreground colour and background colour on Lea Verou\u2019s Contrast Checker. I added the results from each colour pair test to my document so we could see at a glance which colours needed adjustment or which colours wouldn\u2019t work at all.\n\nNote: Read more about colour accessibility and contrast requirements\n\n\n\n\n\nAs you can see, a few problems were revealed in this test. To meet the minimum AA compliance, we needed to slightly darken the green, blue, and orange background colours for text\u2014an easy fix. A more complicated problem was apparent with the button colours. I had envisioned some buttons appearing over a blue background, but the contrast ratios were well under 3:1. Although there isn\u2019t a guide in WCAG for contrast requirements of two non-text elements, the ISO and ANSI standard for visible contrast is 3:1, which is what we decided to aim for.\n\nWe also checked our colour combinations in Color Oracle, an app that simulates the most extreme forms of colour blindness. It confirmed that coloured buttons over blue backgrounds was simply not going to work. The contrast was much too low, especially for the more common deuteranopia and protanopia-type deficiencies.\n\nHow our proposed colour pairs could look to people with three types of colour blindness\n\nMake adjustments if necessary\n\n\n\nAs a solution, we opted to change all buttons to white when used over dark coloured backgrounds. In addition to increasing contrast, it also gave more consistency to the button design across the site instead of introducing a lot of unnecessary colour variants.\n\nPutting more work into getting compliant contrast ratios at this stage will make the rest of implementation and testing a breeze. When you\u2019ve got those ratios looking good, it\u2019s time to move on to implementation.\n\nImplement colours in style guide and prototype\n\nOnce I was happy with my contrast checks, I created a basic style guide and added all the colour values from my colour exploration files, introduced more tints and shades, and added patterned backgrounds. I created examples of every panel style we were planning to use on the site, with sample text, links, and buttons\u2014all with working hover states. Not only does this make it easier for the developer, it allows you to check in the browser for any further contrast issues.\n\n\n\n\n\nRun a final contrast check\n\nDuring the final stages of testing and before launch, it\u2019s a good idea to do one more check for colour accessibility to ensure nothing\u2019s been lost in translation from design to code. Unless you\u2019ve introduced massive changes to the design in the prototype, it should be fairly easy to fix any issues that arise, particularly if you\u2019ve stayed on top of updating any revisions in the style guide.\n\nOne of the more well-known evaluation tools, WAVE, is web-based and will work in any browser, but I love using Chrome\u2019s Accessibility Tools. Not only are they built right in to the Inspector, but they\u2019ll work if your site is password-protected or private, too.\n\nChrome\u2019s Accessibility Tools audit feature shows that there are no immediate issues with colour contrast in our prototype \n\nThe human touch\n\nFinally, nothing beats a good round of user testing. Even evaluation tools have their flaws. Although they\u2019re great at catching contrast errors for text and backgrounds, they aren\u2019t going to be able to find errors in non-text elements, infographics, or objects placed next to each other where discernible contrast is important. \n\n\n\nOur final palette, compared with our initial ideas, was quite different, but we\u2019re proud to say it\u2019s not just compliant, but shows Simply Accessible\u2019s true personality. Who knows, it may not be final at all\u2014there are so many opportunities down the road to explore and expand it further.\n\n\n\nAccessibility should never be an afterthought in a project. It\u2019s not as simple as adding alt text to images, or running your site through a compliance checker at the last minute and assuming that a pass means everything is okay. Considering how colour will be used during every stage of your project will help avoid massive problems before launch, or worse, launching with serious issues. \n\nIf you find yourself working on a personal project over the Christmas break, try integrating these checks into your workflow and make colour accessibility a part of your New Year\u2019s resolutions.", "year": "2014", "author": "Geri Coady", "author_slug": "gericoady", "published": "2014-12-22T00:00:00+00:00", "url": "https://24ways.org/2014/integrating-contrast-checks-in-your-web-workflow/", "topic": "design"} {"rowid": 27, "title": "Putting Design on the Map", "contents": "The web can leave us feeling quite detached from the real world. Every site we make is really just a set of abstract concepts manifested as tools for communication and expression. At any minute, websites can disappear, overwritten by a newfangled version or simply gone. I think this is why so many of us have desires to create a product, write a book, or play with the internet of things. We need to keep in touch with the physical world and to prove (if only to ourselves) that we do make real things.\n\nI could go on and on about preserving the web, the challenges of writing a book, or thoughts about how we can deal with the need to make real things. Instead, I\u2019m going to explore something that gives us a direct relationship between a website and the physical world \u2013 maps.\n\n\n\tA map does not just chart, it unlocks and formulates meaning; it forms bridges between here and there, between disparate ideas that we did not know were previously connected.\nReif Larsen, The Selected Works of T.S. Spivet\n\n\nThe simplest form of map on a website tends to be used for showing where a place is and often directions on how to get to it. That\u2019s an incredibly powerful tool. So why is it, then, that so many sites just plonk in a default Google Map and leave it as that? You wouldn\u2019t just use dark grey Helvetica on every site, would you? Where\u2019s the personality? Where\u2019s the tailored experience? Where is the design?\n\nJumping into design\n\nLet\u2019s keep this simple \u2013 we all want to be better web folk, not cartographers. We don\u2019t need to go into the history, mathematics or technology of map making (although all of those areas are really interesting to research). For the sake of our sanity, I\u2019m going to gloss over some of the technical areas and focus on the practical concepts.\n\nTiles\n\nIf you\u2019ve ever noticed a map loading in sections, it\u2019s because it uses tiles that are downloaded individually instead of requiring the user to download everything that they might need. These tiles come in many styles and can be used for anything that covers large areas, such as base maps and data. You\u2019ve seen examples of alternative base maps when you use Google Maps as Google provides both satellite imagery and road maps, both of which are forms of base maps. They are used to provide context for the real world, or any other world for that matter. A marker on a blank page is useless.\n\nThe tiles are representations of the physical; they do not have to be photographic imagery to provide context. This means you can design the map itself. The easiest way to conceive this is by comparing Google\u2019s road maps with Ordnance Survey road maps. Everything about the two maps is different: the colours, the label fonts and the symbols used. Yet they still provide the exact same context (other maps may provide different context such as terrain contours).\n\n Comparison of Google Maps (top) and the Ordnance Survey (bottom).\n\nCarefully designing the base map tiles is as important as any other part of the website. The most obvious, yet often overlooked, aspect are aesthetics and branding. Maps could fit in with the rest of the site; for example, by matching the colours and line weights, they can enhance the full design rather than inhibiting it. You\u2019re also able to define the exact purpose of the map, so instead of showing everything you could specify which symbols or labels to show and hide.\n\nI\u2019ve not done any real research on the accessibility of base maps but, having looked at some of the available options, I think a focus on the typography of labels and the colour of the various elements is crucial. While you can choose to hide labels, quite often they provide the data required to make sense of the map. Therefore, make sure each zoom level is not too cluttered and shows enough to give context. Also be as careful when choosing the typeface as you are in any other design work. As for colour, you need to pay closer attention to issues like colour-blindness when using colour to convey information. Quite often a spectrum of colour will be used to show data, or to show the topography, so you need to be aware that some people struggle to see colour differences within a spectrum.\n\nA nice example of a customised base map can be found on Michael K Owens\u2019 check-in pages:\n\n One of Michael K Owens\u2019 check-in pages.\n\nAs I\u2019ve already mentioned, tiles are not just for base maps: they are also for data. In the screenshot below you can see how Plymouth Marine Laboratory uses tiles to show data with a spectrum of colour.\n\n A map from the Marine Operational Ecology data portal, showing data of adult cod in the North Sea.\n\nTechnical\n\nYou\u2019re probably wondering how to design the base layers. I will briefly explain the concepts here and give you tools to use at the end of the article. If you\u2019re worried about the time it takes to design the maps, don\u2019t be \u2013 you can automate most of it. You don\u2019t need to manually draw each tile for the entire world!\n\nWe\u2019ve learned the importance of web standards the hard way, so you\u2019ll be glad (and I won\u2019t have to explain the advantages) of the standard for web mapping from the Open Geospatial Consortium (OGC) called the Web Map Service (WMS). You can use conventional file formats for the imagery but you need a way to query for the particular tiles to show for the area and zoom level, that is what WMS does.\n\nFeatures\n\nTiles are great for covering large areas but sometimes you need specific smaller areas. We call these features and they usually consist of polygons, lines or points. Examples include postcode boundaries and routes between places, or even something more dynamic such as borders of nations changing over time.\n\nShowing features on a map presents interesting design challenges. If the colour or shape conveys some kind of data beyond geographical boundaries then it needs to be made obvious. This is actually really hard, without building complicated user interfaces. For example, in the image below, is it obvious that there is a relationship between the colours? Does it need a way of showing what the colours represent?\n\n Choropleth map showing ranked postcode areas, using ViziCities.\n\n\n\tFeatures are represented by means of lines or colors; and the effective use of lines or colors requires more than knowledge of the subject \u2013 it requires artistic judgement.\nErwin Josephus Raisz, cartographer (1893\u20131968)\n\n\nWhere lots of boundaries are small and close together (such as a high street or shopping centre) will it be obvious where the boundaries are and what they represent? When designing maps, the hardest challenge is dealing with how the data is represented and how it is understood by the user.\n\nTechnical\n\nAs you probably gathered, we use WMS for tiles and another standard called the web feature service (WFS) for specific features. I need to stress that the difference between the two is that WMS is for tiling, whereas WFS is for specific features. Both can use similar file formats but should be used for their particular use cases. You may be wondering why you can\u2019t just use a vector format such as KML, GeoJSON (or even SVG) \u2013 and you can \u2013 but the issue is the same as for WMS: you need a way to query the data to get the correct area and zoom level.\n\nUser interface\n\nThere is of course never a correct way to design an interface as there are so many different factors to take into consideration for each individual project. Maps can be used in a variety of ways, to provide simple information about directions or for complex visualisations to explain large amounts of data. I would like to just touch on matters that need to be taken into account when working with maps.\n\nAs I mentioned at the beginning, there are so many Google Maps on the web that people seem to think that its UI is the only way you can use a map. To some degree we don\u2019t want to change that, as people know how to use them; but does every map require a zoom slider or base map toggle? In fact, does the user need to zoom at all? The answer to that one is generally yes, zooming does provide more context to where the map is zoomed in on.\n\nIn some cases you will need to let users choose what goes on the map (such as data layers or directions), so how do they show and hide the data? Does a simple drop-down box work, or do you need search? Google\u2019s base map toggle is quite nice since it doesn\u2019t offer many options yet provides very different contexts and styling.\n\nIt isn\u2019t until we get to this point that we realise just plonking a quick Google map is really quite ridiculous, especially when compared to the amount of effort we make in other areas such as colour, typography or how the CSS is written. Each of these is important but we need to make sure the whole site is designed, and that includes the maps as much as any other content.\n\nPutting it into practice\n\nI could ramble on for ages about what we can do to customise maps to fit a site\u2019s personality and correctly represent the data. I wanted to focus on concepts and standards because tools constantly change and it is never good to just rely on a tool to do the work. That said, there are a large variety of tools that will help you turn these concepts into reality. This is not a comparison; I just want to show you a few of the many options you have for maps on the web.\n\nGoogle\n\nOK, I\u2019ve been quite critical so far about Google Maps but that is only because there is such a large amount of the default maps across the web. You can style them almost as much as anything else. They may not allow you to use custom WMS layers but Google Maps does have its own version, called styled maps. Using an array of map features (in the sense of roads and lakes and landmarks rather than the kind WFS is used for), you can style the base map with JavaScript. It even lets you toggle visibility, which helps to avoid the issue of too much clutter on the map. As well as lacking WMS, it doesn\u2019t support WFS, but it does support GeoJSON and KML so you can still show the features on the map. You should also check out Google Maps Engine (the new version of My Maps), which provides an interface for creating more advanced maps with a selection of different base maps. A premium version is available, essentially for creating map-based visualisations, and it provides a step up from the main Google Maps offering. A useful feature in some cases is that it gives you access to many datasets.\n\nLeaflet\n\nYou have probably seen Leaflet before. It isn\u2019t quite as popular as Google Maps but it is definitely used often and for good reason. Leaflet is a lightweight open source JavaScript library. It is not a service so you don\u2019t have to worry about API throttling and longevity. It gives you two options for tiling, the ability to use WMS, or to directly get the file using variables in the filename such as /{z}/{x}/{y}.png. I would recommend using WMS over dynamic file names because it is a standard, but the ability to use variables in a file name could be useful in some situations. Leaflet has a strong community and a well-documented API.\n\nMapbox\n\nAs a freemium service, Mapbox may not be perfect for every use case but it\u2019s definitely worth looking into. The service offers incredible customisation tools as well as lots of data sources and hosting for the maps. It also provides plenty of libraries for the various platforms, so you don\u2019t have to only use the maps on the web.\n\nMapbox is a service, though its map design tool is open source. Mapbox Studio is a vector-only version of their previous tool called Tilemill. Earlier I wrote about how typography and colour are as important to maps as they are to the rest of a website; if you thought, \u201cYes, but how on earth can I design those parts of a map?\u201d then this is the tool for you. It is incredibly easy to use. Essentially each map has a stylesheet.\n\nIf you do not want to open a paid-for Mapbox account, then you can export the tiles (as PNG, SVG etc.) to use with other map tools.\n\nOpenLayers\n\nAfter a long wait, OpenLayers 3 has been released. It is similar to Leaflet in that it is a library not a service, but it has a much broader scope. During the last year I worked on the GIS portal at Plymouth Marine Laboratory (which I used to show the data tiles earlier), it essentially used OpenLayers 2 to create a web-based geographic information system, taking a large amount of data and permitting analysis (such as graphs) without downloading entire datasets and complicated software. OpenLayers 3 has improved greatly on the previous version in both performance and accessibility. It is the ideal tool for complex map-based web apps, though it can be used for the simple use cases too.\n\nOpenStreetMap\n\nI couldn\u2019t write an article about maps on the web without at least mentioning OpenStreetMap. It is the place to go for crowd-sourced data about any location, with complete road maps and a strong API.\n\nViziCities\n\nThe newest project on this list is ViziCities by Robin Hawkes and Peter Smart. It is a open source 3-D visualisation tool, currently in the very early stages of development. The basic example shows 3-D buildings around the world using OpenStreetMap data. Robin has used it to create some incredible demos such as real-time London underground trains, and planes landing at an airport. Edward Greer and I are currently working on using ViziCities to show ideal housing areas based on particular personas. We chose it because the 3-D aspect gives us interesting possibilities for the data we are able to visualise (such as bar charts on the actual map instead of in the UI). Despite not being a completely stable, fully featured system, ViziCities is worth taking a look at for some use cases and is definitely going to go from strength to strength.\n\n\n\nSo there you have it \u2013 a whistle-stop tour of how maps can be customised. Now please stop plonking in maps without thinking about it and design them as you design the rest of your content.", "year": "2014", "author": "Shane Hudson", "author_slug": "shanehudson", "published": "2014-12-11T00:00:00+00:00", "url": "https://24ways.org/2014/putting-design-on-the-map/", "topic": "design"} {"rowid": 28, "title": "Why You Should Design for Open Source", "contents": "Let\u2019s be honest. Most designers don\u2019t like working for nothing. We rally against spec work and make a stand for contracts and getting paid. That\u2019s totally what you should do as a professional designer in the industry. It\u2019s your job. It\u2019s your hard-working skill. It\u2019s your bread and butter. Get paid.\n\nHowever, I\u2019m going to make a case for why you could also consider designing for open source. First, I should mention that not all open source work is free work. Some companies hire open source contributors to work on their projects full-time, usually because that project is used by said company. There are other companies that encourage open source contribution and even offer 20%-time for these projects (where you can spend one day a week contributing to open source). These are super rad situations to be in. However, whether you\u2019re able to land a gig doing this type of work, or you\u2019ve decided to volunteer your time and energy, designing for open source can be rewarding in many other ways.\n\nPortfolio building\n\nNew designers often find themselves in a catch-22 situation: they don\u2019t have enough work experience showcased in their portfolio, which leads to them not getting much work because their portfolio is bare. These new designers often turn to unsolicited redesigns to fill their portfolio. An unsolicited redesign is a proof of concept in which a designer attempts to redesign a popular website. You can see many of these concepts on sites like Dribbble and Behance and there are even websites dedicated to showcasing these designs, such as Uninvited Designs. There\u2019s even a subreddit for them.\n\nThere are quite a few negative opinions on unsolicited redesigns, though some people see things from both sides. If you feel like doing one or two of these to fill your portfolio, that\u2019s of course up to you. But here\u2019s a better suggestion. Why not contribute design for an open source project instead?\n\nYou can easily find many projects in great need of design work, from branding to information design, documentation, and website or application design. The benefits to doing this are far better than an unsolicited redesign. You get a great portfolio piece that actually has greater potential to get used (especially if the core team is on board with it). It\u2019s a win-win situation.\n\nNot all designers are in need of portfolio filler, but there are other benefits to contributing design.\n\nGiving back to the community\n\nMy first experience with voluntary work was when I collaborated with my friend, Vineet Thapar, on a pro bono project for the W3C\u2019s Web Accessibility Initiative redesign project back in 2004. I was very excited to contribute CSS to a website that would get used by the W3C! Unfortunately, it decided to go a different direction and my work did not get used. However, it was still pretty exciting to have the opportunity, and I don\u2019t regret a moment of that work. I learned a lot about accessibility from this experience and it helped me land some of the jobs I\u2019ve had since.\n\nAlmost a decade later, I got super into Sass. One of the core maintainers, Chris Eppstein, lamented on Twitter one day that the Sass website and brand was in dire need of design help. That led to the creation of an open source task force, Team Sass Design, and we revived the brand and the website, which launched at SassConf in 2013.\n\nIt helped me in my current job. I showed it during my portfolio review when I interviewed for the role. Then I was able to use inspiration from a technique I\u2019d tried on the Sass website to help create the more feature-rich design system that my team at work is building. But most importantly, I soon learned that it is exhilarating to be a part of the Sass community. This is the biggest benefit of all. It feels really good to give back to the technology I love and use for getting my work done.\n\nBen Werdmuller writes about the need for design in open source. It\u2019s great to see designers contributing to open source in awesome ways. When A List Apart\u2019s website went open source, Anna Debenham contributed by helping build its pattern library. Bevan Stephens worked with FontForge on the design of its website. There are also designers who have created their own open source projects. There\u2019s Dan Cederholm\u2019s Pears, which shares common patterns in markup and style. There\u2019s also Brad Frost\u2019s Pattern Lab, which shares his famous method of atomic design and applies it to a design system. These systems and patterns have been used in real-world projects, such as RetailMeNot, so designers have contributed to the web in an even larger way simply by putting their work out there for others to use. That\u2019s kind of fun to think about.\n\nHow to get started\n\nSo are you stoked about getting into the open source community? That\u2019s great!\n\nInitially, you might get worried or uncomfortable in getting involved. That\u2019s okay. But first consider that the project is open source for a reason. Your contribution (no matter how large or small) can help in a big way.\n\nIf you find a project you\u2019re interested in helping, make sure you do your research. Sometimes project team members will be attached to their current design. Is there already a designer on the core team? Reach out to that designer first. Don\u2019t be too aggressive with why you think your design is better than theirs. Rather, offer some constructive feedback and a proposal of what would make the design better. Chances are, if the designer cares about the project, and you make a strong case, they\u2019ll be up for it.\n\nAre there contribution guidelines? It\u2019s proper etiquette to read these and follow the community\u2019s rules. You\u2019ll have a better chance of getting your work accepted, and it shows that you take the time to care and add to the overall quality of the project. Does the project lack guidelines? Consider starting a draft for that before getting started in the design.\n\nWhen contributing to open source, use your initiative to solve problems in a manageable way. Huge pull requests are hard to review and will often either get neglected or rejected. Work in small, modular, and iterative contributions.\n\nSo this is my personal take on what I\u2019ve learned from my experience and why I love open source. I\u2019d love to hear from you if you have your own experience in doing this and what you\u2019ve learned along the way as well. Please share in the comments!\n\nThanks Drew McLellan, Eric Suzanne, Kyle Neath for sharing their thoughts with me on this!", "year": "2014", "author": "Jina Anne", "author_slug": "jina", "published": "2014-12-19T00:00:00+00:00", "url": "https://24ways.org/2014/why-you-should-design-for-open-source/", "topic": "design"} {"rowid": 50, "title": "Make a Comic", "contents": "For something slightly different over Christmas, why not step away from your computer and make a comic? \nDefinitely not the author working on a comic in the studio, with the desk displaying some of the things you need to make a comic on paper.\nWhy make a comic?\nFirst of all, it\u2019s truly fun and it\u2019s not that difficult. If you\u2019re a designer, you can use skills you already have, so why not take some time to indulge your aesthetic whims and make something for yourself, rather than for a client or your company. And you can use a computer \u2013 or not.\nIf you\u2019re an interaction designer, it\u2019s likely you\u2019ve already made a storyboard or flow, or designed some characters for personas. This is a wee jump away from that, to the realm of storytelling and navigating human emotions through characters who may or may not be human. Similar medium and skills, different content. \nIt\u2019s not a client deliverable but something that stands by itself, and you\u2019ve nobody\u2019s criteria to meet except those that exist in your imagination! \nThanks to your brain and the alchemy of comics, you can put nearly anything in a sequence and your brain will find a way to make sense of it. Scott McCloud wrote about the non sequitur in comics: \n\n\u201cThere is a kind of alchemy at work in the space between panels which can help us find meaning or resonance in even the most jarring of combinations.\u201d \n\nHere\u2019s an example of a non sequitur from Scott McCloud\u2019s Understanding Comics \u2013 the images bear no relation to one another, but since they\u2019re in a sequence our brains do their best to understand it: \n\nOnce you know this it takes the pressure off somewhat. It\u2019s a fun thing to keep in mind and experiment with in your comics! \nMaterials needed\n\nA4 copy/printing paper \nHB pencil for light drawing\nDip pen and waterproof Indian ink \nBristol board (or any good quality card with a smooth, durable surface) \n\nStep 1: Get ideas\nYou\u2019d be surprised where you can take a small grain of an idea and develop it into an interesting comic. Think about a funny conversation you had, or any irrational fears, habits, dreams or anything else. Just start writing and drawing. Having ideas is hard, I know, but you will get some ideas when you start working. \nOne way to keep track of ideas is to keep a sketch diary, capturing funny conversations and other events you could use in comics later. \nYou might want to just sketch out the whole comic very roughly if that helps. I tend to sketch the story first, but it usually changes drastically during step 2.\nStep 2: Edit your story using thumbnails\nHow thumbnailing works.\nWhy use thumbnails? You can move them around or get rid of them! \nDrawings are harder and much slower to edit than words, so you need to draw something very quick and very rough. You don\u2019t have to care about drawing quality at this point. \nYou might already have a drafted comic from the previous step; now you can split each panel up into a thumbnail like the image above. \nGet an A4 sheet of printing paper and tear it up into squares. A thumbnail equals a comic panel. Start drawing one panel per thumbnail. This way you can move scenes and parts of the story around as you work on the pacing. It\u2019s an extremely useful tip if you want to expand a moment in time or draw out a dialogue, or if you want to just completely cut scenes. \nStep 3: Plan a layout\nSo you\u2019ve got the story more or less down: you now need to know how they\u2019ll look on the page. Sketch a layout and arrange the thumbnails into the layout.\nThe simplest way to do this is to divide an A4 page into equal panels \u2014 say, nine. But if you want, you can be more creative than that. The Gigantic Beard That Was Evil by Stephen Collins is an excellent example of the scope for using page layout creatively. You can really push the form: play with layout, scale, story and what you think of as a comic.\nStep 4: Draw the comic\nI recommend drawing on A4 Bristol board paper since it has a smooth surface, can tolerate a lot of rubbing out and holds ink well. You can get it from any art shop. \nUsing your thumbnails for reference, draw the comic lightly using an HB pencil. Don\u2019t make the line so heavy that it can\u2019t be erased (since you\u2019ll ink over the lines later).\nStep 5: Ink the comic\nImage before colour was added.\nYou\u2019ve drawn your story. Well done!\nNow for the fun part. I recommend using a dip pen and some waterproof ink. Why waterproof? If you want, you can add an ink wash later, or even paint it. \nIf you don\u2019t have a dip pen, you could also use any quality pen. Carefully go over your pencilled lines with the pen, working from top left to right and down, to avoid smudging it. It\u2019s unfortunately easy to smudge the ink from the dip pen, so I recommend practising first. \nYou\u2019ve made a comic! \nStep 6: Adding colour\nComics traditionally had a limited colour palette before computers (here\u2019s an in-depth explanation if you\u2019re curious). You can actually do a huge amount with a restricted colour palette. Ellice Weaver\u2019s comics show how very nicely how you can paint your work using a restricted palette. So for the next step, resist the temptation to add ALL THE COLOURS and consider using a limited palette. \nOnce the ink is completely dry, erase the pencilled lines and you\u2019ll be left with a beautiful inked black and white drawing. \nYou could use a computer for this part. You could also photocopy it and paint straight on the copy. If you\u2019re feeling really brave, you could paint straight on the original. But I\u2019d suggest not doing this if it\u2019s your first try at painting! \nWhat follows is an extremely basic guide for painting using Photoshop, but there are hundreds of brilliant articles out there and different techniques for digital painting. \nHow to paint your comic using Photoshop\n\nScan the drawing and open it in Photoshop. You can adjust the levels (Image \u2192 Adjustments \u2192 Levels) to make the lines darker and crisper, and the paper invisible. At this stage, you can erase any smudges or mistakes. With a Wacom tablet, you could even completely redraw parts! Computers are just amazing. Keep the line art as its own layer. \nAdd a new layer on top of the lines, and set the layer state from normal to multiply. This means you can paint your comic without obscuring your lines. Rename the layer something else, so you can keep track.\nStart blocking in colour. And once you\u2019re happy with that, experiment with adding tone and texture.\n\nChristmas comic challenge!\nWhy not challenge yourself to make a short comic over Christmas? If you make one, share it in the comments. Or show me on Twitter \u2014 I\u2019d love to see it.\n\nCredit: Many of these techniques were learned on the Royal Drawing School\u2019s brilliant \u2018Drawing the Graphic Novel\u2019 course.", "year": "2015", "author": "Rebecca Cottrell", "author_slug": "rebeccacottrell", "published": "2015-12-20T00:00:00+00:00", "url": "https://24ways.org/2015/make-a-comic/", "topic": "design"} {"rowid": 53, "title": "Get Expressive with Your Typography", "contents": "In 1955 Beatrice Warde, an American communicator on typography, published a series of essays entitled The Crystal Goblet in which she wrote, \u201cPeople who love ideas must have a love of words. They will take a vivid interest in the clothes that words wear.\u201d And with that proposition Warde introduced the idea that just as we judge someone based on the clothes they are wearing, so we make judgements about text based on the typefaces in which it is set.\nBeatrice Warde. \u00a91970 Monotype Imaging Inc.\nChoosing the same typeface as everyone else, especially if you\u2019re trying to make a statement, is like turning up to a party in the same dress; to a meeting in the same suit, shirt and tie; or to a craft ale dispensary in the same plaid shirt and turned-up skinny jeans.\nBut there\u2019s more to your choice of typeface than simply making an impression. In 2012 Jon Tan wrote on 24 ways about a scientific study called \u201cThe Aesthetics of Reading\u201d which concluded that \u201cgood quality typography is responsible for greater engagement during reading and thus induces a good mood.\u201d\nFurthermore, at this year\u2019s Ampersand conference Sarah Hyndman, an expert in multisensory typography, discussed how typefaces can communicate with our subconscious. Sarah showed that different fonts could have an effect on how food tasted. A rounded font placed near a bowl of jellybeans would make them taste sweeter, and a jagged angular font would make them taste more sour. \nThe quality of your typography can therefore affect the mood of your reader, and your font choice directly affect the senses. This means you can manipulate the way people feel. You can change their emotional state through type alone. Now that\u2019s a real superpower!\nThe effects of your body text design choices are measurable but subtle. If you really want to have an impact you need to think big. Literally. Display text and headings are your attention grabbers. They are your chance to interrupt, introduce and seduce.\nDisplay text and headings set the scene and draw people in. Text set large creates an image that visitors see before they read, and that\u2019s your chance to choose a typeface that immediately expresses what the text, and indeed the entire website, stands for. What expectations of the text do you want to set up? Youthful enthusiasm? Businesslike? Cutting-edge? Hipster? Sensible and secure? Fun and informal? Authoritarian?\nTypography conveys much more than just information. It imparts feeling, emotion and sentiment, and arouses preconceived ideas of trust, tone and content. Think about taking advantage of this by introducing impactful, expressive typography to your designs on the web. You can alter the way your reader feels, so what emotion do you want to provoke?\nMaybe you want them to feel inspired like this stop smoking campaign:\nhelsenorge.no\nPerhaps they should be moved and intrigued, as with Makeshift magazine:\nmkshft.org\nOr calmly reassured:\nwww.cleopatra-marina.gr\nFonts also tap into the complex library of associations that we\u2019ve been accumulating in our brains all of our lives. You build up these associations every time you see a font from the context that you see it in. All of us associate certain letterforms with topics, times and places.\nRetiro is obviously Spanish:\nRetiro by Typofonderie\nBodoni and Eurostile used in this menu couldn\u2019t be much more Italian:\nBodoni and Eurostile, both designed in Italy\nTo me, Clarendon gives a sense of the 1960s and 1970s. I\u2019m not sure if that\u2019s what Costa was going for, but that\u2019s what it means to me:\nCosta coffee flier\nAnd Knockout and Gotham really couldn\u2019t be much more American:\nKnockout and Gotham by Hoefler & Co\nWhen it comes to choosing your display typeface, the type designer Christian Schwartz says there are two kinds. First are the workhorse typefaces that will do whatever you want them to do. Helvetica, Proxima Nova and Futura are good examples. These fonts can be shaped in many different ways, but this also means they are found everywhere and take great skill and practice to work with in a unique and striking manner.\nThe second kind of typeface is one that does most of the work for you. Like finely tailored clothing, it\u2019s the detail in the design that adds interest.\nSetting headings in Bree rather than Helvetica makes a big difference to the tone of the article\nSuch typefaces carry much more inherent character, but are also less malleable and harder to adapt to different contexts. Good examples are Marr Sans, FS Clerkenwell, Strangelove and Bree.\nPush the boat out\nRemember, all type can have an effect on the reader. Take advantage of that and allow your type to have its own vernacular and impact. Be expressive with your type. Don\u2019t be too reverential, dogmatic \u2013 or ordinary. Be brave and push a few boundaries.\nAdapted from Web Typography a book in progress by Richard Rutter.", "year": "2015", "author": "Richard Rutter", "author_slug": "richardrutter", "published": "2015-12-04T00:00:00+00:00", "url": "https://24ways.org/2015/get-expressive-with-your-typography/", "topic": "design"} {"rowid": 58, "title": "Beyond the Style Guide", "contents": "Much like baking a Christmas cake, designing for the web involves creating an experience in layers. Starting with a solid base that provides the core experience (the fruit cake), we can add further layers, each adding refinement (the marzipan) and delight (the icing).\nDon\u2019t worry, this isn\u2019t a misplaced cake recipe, but an evaluation of modular design and the role style guides can play in acknowledging these different concerns, be they presentational or programmatic.\nThe auteur\u2019s style guide\nAlthough trained as a graphic designer, it was only when I encountered the immediacy of the web that I felt truly empowered as a designer. Given a desire to control every aspect of the resulting experience, I slowly adopted the role of an auteur, exploring every part of the web stack: front-end to back-end, and everything in between. A few years ago, I dreaded using the command line. Today, the terminal is a permanent feature in my Dock.\nIn straddling the realms of graphic design and programming, it\u2019s the point at which they meet that I find most fascinating, with each dicipline valuing the creation of effective systems, be they for communication or code efficiency. Front-end style guides live at this intersection, demonstrating both the modularity of code and the application of visual design.\nPainting by numbers\nIn our rush to build modular systems, design frameworks have grown in popularity. While enabling quick assembly, these come at the cost of originality and creative expression \u2013 perhaps one reason why we\u2019re seeing the homogenisation of web design.\nIn editorial design, layouts should accentuate content and present it in an engaging manner. Yet on the web we see a practice that seeks templated predictability. In \u2018Design Machines\u2019 Travis Gertz argued that (emphasis added):\n\nDesign systems still feel like a novelty in screen-based design. We nerd out over grid systems and modular scales and obsess over style guides and pattern libraries. We\u2019re pretty good at using them to build repeatable components and site-wide standards, but that\u2019s sort of where it ends. [\u2026] But to stop there is to ignore the true purpose and potential of a design system.\n\nUnless we consider how interface patterns fully embrace the design systems they should be built upon, style guides may exacerbate this paint-by-numbers approach, encouraging conformance and suppressing creativity.\nAnatomy of a button\nLet\u2019s take a look at that most canonical of components, the button, and consider what we might wish to document and demonstrate in a style guide.\nThe different layers of our button component.\nContent\nThe most variable aspect of any component. Content guidelines will exert the most influence here, dictating things like tone of voice (whether we should we use stiff, formal language like \u2018Submit form\u2019, or adopt a more friendly tone, perhaps \u2018Send us your message\u2019) and appropriate language. For an internationalised interface, this may also impact word length and text direction or orientation.\nStructure\nHTML provides a limited vocabulary which we can use to structure content and add meaning. For interactive elements, the choice of element can also affect its behaviour, such as whether a button submits form data or links to another page:\n\nButton text\nNote: One of the reasons I prefer to use